customer service support
Jira Service Management
A user friendly management service with features like self-service, automation, SLAs and CSAT reporting increase the efficiency of your team work. It has never been easier for your customers to request help or search knowledge bases!
Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.
Simply powerful, modern, affordable, collaborative
ITSM Software for you company
Shape your processes to match the way you work
Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.
Integrate Jira Service Management with apps
An extensive marketplace of 1,000+ trusted applications & integrations ensure Jira Service Management can be custom tailored to fit any and every use case.
Service Level Agreements (SLAs)
Set as many SLA rules as necessary to keep track of deadlines or request types based on the time elapsed. Easily handle priority-based demands, and use automatic escalation guidelines to alert the right team leaders to prevent SLA violations.
Get easily configurable queues that agents can use to prioritize, triage, and assign incoming requests.
Measure customer satisfaction to help you better understand your customers and improve service levels. Jira Service Desk provides a simple, built-in mechanism to collect customer feedback.